Customer Contact Week 2027
The World s Largest Customer Contact Event
Yellow AI Summary
The industry s largest annual gathering for customer contact leaders, CCW Las Vegas brings thousands of contact center and CX professionals for keynotes, workshops, and an expo hall covering AI, analytics, and CX management.
Yellow Score Breakdown
Yellow's Take
Leveraging an impressive 6,500+ attendee base, this event is a prime destination for B2B marketers targeting customer contact leaders, boasting speakers from industry giants like OpenAI and United Airlines. While the focus on AI and CX is clear, the absence of exhibitor pricing and detailed sponsor information presents a notable gap for potential participants.
Attendee/Press Sentiment
Attendee Feedback Sentiment
Press Reviews Sentiment
“Anyone in CX I would highly recommend attending CCW Las Vegas — it's great to see what others are doing and grow professional connections year over year. It's enlightening, insightful, and relationship oriented”
Press Reviews
“Press coverage for CCW 2026 has centered around 'Human plus Machine' — journalists highlighting how leading brands deploy agentic AI to filter out repetitive, low-value work so human agents can focus on empathy”
“5,000+ attendees, a sold-out floor, and major press — the audience is packed with budget-holding executives from major global brands across retail, finance, healthcare, and tech with explicit mandates to source vendor partnerships”
“CCW Las Vegas is positioned as the world's largest customer contact event — the program focuses on less hype and more operating discipline for integrating automation without eroding consumer trust”
“There's a lot of value in this event because of the networking opportunities, the exchange of ideas, the learnings around the maturity levels of other companies — when you hear how other organisations overcame specific issues, that's really valuable”
“CCW 2026 remains the definitive benchmarking arena for contact center operations, offering one of the broadest customer analytics event footprints in the industry”
Topics
Speakers
Guy Fieri
Emmy Award-Winnng Chef & Restaurateur, Food Network
Elin Floyd
Assiciate Director, Digitial Experience, Haus Labs
Rohan Shah
Director, Customer Data & Identity, United Airlines
Shantel Love
VP Customer Success, Pearson
Zack Kass
Former Head of Go-To-Market, OpenAI
Stijn Bannier
Global Digital Product Director, Adidas
Prasanna Chand
Head of Data, Wayfair
Dr. Radhika Dirks
CEO & Co-Founder, XLabs
Sponsors
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